The [[wiki.openpro.com/doku.php?id=products:distribution:order-entry:so-app-guide|RMA Add]] screen allows you to to create a new return material authorization. You will need to select the customer first who is returning an item

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Once you have selected the customer based on your search above, click the **RMA** tab and screen below appears that allows you to select/search for the product being returned

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Click the **Show** tab to populate the //return details//

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Return Reason: This is the reason why the customer returned the item
	
Return Disposition: This is the action to be taken after return

Ship To: This is where the item will be moved to after return	
  
Notes: This is additional information on the return 	

Vendor: This is a searchable field for the vendor the item is to be returned to

Vendor RMA: This is a unique Vendor code for returned items
 	
Vendor Tracking #: Helps in tracking progress of items returned to vendors especially for repair or replacement
 	
Vendor Return Date: Date item was shipped to vendor

Return Date: Date vendor returned item to the company

Depending on the business rules, the line items may need to be verfied and checked off and saved before credit memo is created.