The [[http://wiki.openpro.com/doku.php?id=products:workflow:workflow-app|Work Queue]] screen allows you to view, modify or purge the user incidents list.

You can search for different cases in a queue based on Current Queue, Department and Priority.

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work case type: This is the case category

Incident: this is the incident number

Work case seq: this is the queue number

User Name: This is the name of the person handling the case

Priority: This is the incident priority number based on the priority matrix

Date Due: This is the expected resolution date

Time Due: This is the expected resolution time

Current: This indicates if it is a current incident

Completed: indicates if the case has been resolved

No.Hours: This is the total number of hours taken in resolving case

Date Completed: This is the date when case was resolved

Time Completed: This is the time when case was resolved	

Workcase Department: This is the department associated with the case

Added User: This is the user who captured the case

Customer: This is the customer name

CRM Contact: This is the customer address details

email/Text: This is the email or text address