The [[http://wiki.openpro.com/doku.php?id=products:workflow:workflow-app|workcase Type]] screen allows you to add, delete or modify different work cases based on defined categorization. {{:programs:crm-workcase_type01.png?nolink|}} {{:programs:crm-workcase_type02.png?nolink|}} Location: This is the division associated with the case From System: This is the system where the case was reported Workcase Type: This is work case category Workcase Desc: This is the case description/additional information on the case Work Flow: This is the logical flow of business processes associated with the case.